FAQ and Policies
At Izzy's Glorious Event Rentals, we prioritize clear communication and customer satisfaction. Below, you'll find answers to frequently asked questions and important policies regarding our rental services and cancellation terms. If you need further assistance, feel free to reach out to us.
Frequently Asked Questions
Cancellation and Rescheduling Policy
At Izzy's Glorious Event Rentals, we understand that circumstances can change. Therefore, we have established the following cancellation policy to ensure clarity and fairness for both parties:
Cancellation Notice:
Cancellations must be made in writing via email or written notice at least 14 days prior to the scheduled event date to qualify for a refund of the rental deposit.
Deposit Refunds:
If you cancel 14 days or more before your event, your deposit (50% of the total rental cost) will be refunded minus a $50 processing fee.
Cancellations made less than 14 days prior to the event will result in the forfeiture of the entire deposit.
Rescheduling:
If you need to reschedule your event, we will do our best to accommodate you based on item availability. Any deposit paid can be applied to a new event date, provided that the new date is within one year of the original event date.
Final Payment:
The remaining balance is due prior to delivery or on the day of the event.
Forms of Payment:
We accept all cards, cash and electronic transfers. If paying with cash, please be sure to have the exact amount since the delivery team will not have any change on them.
Damage and Loss:
In the event of damage or loss of rental items, you will be responsible for the repair or replacement costs as outlined in your rental agreement, regardless of the cancellation date.
Communication:
All cancellation requests must be communicated through the contact information provided at the time of booking. We recommend confirming receipt of your cancellation request.
By booking with Izzy's Glorious Event Rentals, you agree to this cancellation policy. If you have any questions or need clarification, please do not hesitate to reach out to us.